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CUSTOMER SATISFACTION QUESTIONNAIRE
Önceki
Sonraki
Customer İnformation
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A- Quality
1- Our products’ quality performance according to your expectations
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
2- Our products’ quality performance according to OE
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
3- Our products’ quality performance according to competitor products
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
4- Our product’s image and packaging
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
5- Our response time to your complaints
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
6- The effectiveness of our actions related to your complaints
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
B- Delivery
1- On time delivery
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
2- Delivery of correct quantities on time
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
3- Our lead times
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
4- Transport conditions
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
C- Customer Relations
1- Ease of communication with us
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
2- Problem-solving capability of your contact person
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
3- Your contact person’s manner
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
4- Response time of your contact person
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
D- Product Variation and Price
1- Product variation
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
2- Time to realize new product
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
3- Product prices
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
4- Our product prices compared to competitor prices
Very good (5)
Good (4)
Average (3)
Bad (2)
Very Bad (1)
Area Interest *
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